Any contract for purchases made through the Savanna Caravan / Travelling Bead (henceforth called Savanna Caravan) website is made with Oyster Innovations Pty Ltd ACN: 123 699 427. The expressions “we”, “us” and “our” are a reference to Savanna Caravan.
1. Savanna Caravan must receive payment, at the point of order, for the total cost of your purchase before your order can be accepted, and the contract between us formed. Savanna Caravan will then confirm your order to your email address, which will include your name, transaction id and total price. This forms the contract between buyer and seller to pay and supply.
2. Whilst Savanna Caravan makes every endeavour to ensure that our descriptions are accurate, the nature of the goods sometimes makes this difficult or impossible. Savanna Caravan cannot be held liable for inadvertent misrepresentations. As our goods are hand made, often old and previously worn, there will be marks, dings and dents, which do not diminish their stated value.
3. Returns Policy
a) Please choose carefully, as Savanna Caravan has a strict returns and refund policy, due to the hygienic and fragile nature of our products.
b) For this reason, we do not offer returns or refund on earrings.
c) If our descriptions are proven wrong, we apologise. If we don’t know what it is, we won’t make it up. This however, does not constitute a reason for refund or credit, so please choose carefully.
d) You can return your order within 3 days from receipt, (or the last item if they were shipped separately) by notifying us through our Contact me form.
e) You will be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty. The item must be returned no later than 7 days from the day that you notified us of your cancellation, by following the instructions we send you.
f) Shipping is not refundable.
g) We will credit your returned item no later than 3 days after receipt. This will be in the form of a credit voucher for future purchases. If this does not suit you, the nature of our products mean that we will have to charge you a re-stocking fee of 15% of the price paid (excluding shipping).
4. Availability of goods you order
If Savanna Caravan has insufficient stock to complete your order, we will notify you as soon as possible, and Savanna Caravan will credit that amount to the same account used to pay for the goods. Savanna Caravan will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. Savanna Caravan will not be obliged to offer any additional compensation for disappointment suffered. Please note: many items are one off items or limited stock. Stock is not updated in our system until a payment confirmation is sent from the payment hub. We generally very quickly receive this once your payment is made and our system is quickly electronically updated. It is highly unlikely but possible that someone can purchase the same item and complete the transaction before you are able to complete your payment. If such a rare situation occurs we will immediately refund your payment and notify you by email.
5. Shipping & Delivery
Savanna Caravan will dispatch your goods by Australia post, or arrange a courier on your behalf, for the goods ordered by you to the person and address you give Savanna Caravan at the time of your order. Savanna Caravan will send the tracking order to your email address. Your order will be shipped within 3 days of payment but delivery depends entirely on external carriers, for whose delays we cannot be held responsible. International deliveries can take as long as 3 weeks, and domestic 7 days. You will become the owner of the goods you have ordered when the goods are dispatched to you from our distribution centre.
All prices displayed on Savanna Caravan website are inclusive of GST in Australia.
Goods sold by Savanna Caravan that are dispatched to addresses outside of Australia are not subject to GST. When ordering goods from Savanna Caravan for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Savanna Caravan, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Savanna Caravan cannot be held responsible if your items are held in customs in your country.
Phew. Thanks for reading all this legal rigmarole. But it safeguards our mutual dealings and ensures a clear selling partnership with Savanna Caravan, your supplier of all beads and pieces of wonder and delight. Enjoy shopping. We will send your goodies with a blessing for a safe journey, and wings for a fast one.